The below Repair Guide Times is used by our team during our authorisation and cost control processes. The timings are based on what good engineers in our Network are achieving. We know that occasionally things can mean a job will take longer, so these will be reviewed on a case-by-case basis by an internal expert.
| Part | Hours Needed If First Time Fix | Hours Needed (Parts Ordered and 2nd Visit |
| Inside the boiler | ||
| Main Heat Exchanger | 3 | 3 |
| Fan Assembly | 1 | 1 |
| Burner Seal | 0.5 | 1 |
| Ignition/Rectification Electrodes | 0.5 | 1 |
| Overheat Thermostat | 0.5 | 1 |
| NTC Sensor | 0.5 | 1 |
| Expansion Vessel | 1 | 1 |
| Expansion Vessel where boiler is removed from wall | 2 | 2 |
| Pressure Relief Valve (PRV) | 0.5 | 1 |
| Pressure Gauge | 0.5 | 1 |
| Pump Assembly | 1 | 1 |
| Pump Head Only | 0.5 | 1 |
| Diverter Valves Complete | 1 | 1.5 |
| Diverter Motor Only | 0.5 | 1 |
| Plate Heat Exchanger | 1 | 1 |
| PCB | 0.5 | 1 |
| Gas Valve | 1 | 1 |
| Automatic Air Vent | 0.5 | 1 |
| Internal Filling Kit | 0.5 | 1 |
| Condense Sump | 1 | 1.5 |
| Hot Water Flow Sensor | 0.5 | 1 |
| Flow Manifold | 1 | 1.5 |
| Return Manifold | 1 | 1.5 |
| Wiring Loom | 1 | 1 |
| Integral Timer | 0.5 | 1 |
| Boiler Isolation Valve | 1 | 1 |
| Heating External To Boiler | ||
| Pump Where Valves Isolate | 0.5 | 2 |
| Pump | 1.5 | 1 |
| Pump Valves | 1 | 2 |
| Zone Valve Complete | 1.5 | 1.5 |
| Zone Valve Body Only | 1 | 1.5 |
| Zone Valve Head Only | 0.5 | 1 |
| 3 Port Valve Complete | 1 | 1.5 |
| Synchron Motor | 0.5 | 1 |
| Pressure Relief Valve (PRV) | 0.5 | 1 |
| Automatic Bypass Valve | 1 | 1.5 |
| Thermostatic Radiator Valve (TRV) | 1 | 1 |
| Lockshield Valve | 1 | 1 |
| Diverter Valves | 1 | 1 |
| External Expansion Vessel | 1 | 1 |
| Flue | 1-3 | 1-3 |
| Thermostat, Room Stat, RF Stat Straight Swap | 0.5 | 1 |
| Thermostat, Room Stat, RF Stat Rewire | 1 | 2 |
| Programmer Straight Swap | 0.5 | 1 |
| Programmer Rewire | 1 | 1.5 |
| Hot Water Tank | ||
| Immersion Element | 2 | 2 |
| Immersion Thermostat | 0.5 | 1 |
| Combi Valves (Unvented Cylinder) | 1 | 1 |
| Ball Valve | 0.5 | 1 |
| Expansion Vessel (Unvented Cylinder) | 1 | 1 |
| Secondary Circulation Pump | 1 | 1 |
| Plumbing | ||
| Syphon, Flush Valve, Push Button | 1 | 1 |
| Float Valve, Filling Valve | 0.5 | 1 |
| Waste Fittings, Sink Waste, Bath Waste, U bend | 1 | 1 |
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