What if I'm going to miss an already-scheduled appointment?

Sometimes things happen that are outside of your control which result in you being unable to attend an appointment. 

The first step is to proactively contact the customer to let them know what's happened and to reschedule the appointment for another time. You can then update the job in the portal with the new date and time. You will need to contact us to update the portal if you have previously rescheduled.