How do I reschedule an appointment?

Firstly you must agree a new date and time directly with the customer.

If this is the first time you have rescheduled then will be able to update the portal with the new date and time.

If you have already rescheduled one or more times then you will need to contact the Repairs team for them to update the job in the portal. This is so we can manage the customer experience because we know rescheduling appointments can cause frustration.

Please note that rescheduling a job more than once runs the risk of the job being allocated to another engineer and may mean you won't get paid for any previous visits.